---
title: How can I check which policy the customer purchased?
description: You can easily check the insurance status and policy purchased on the vQuip app!
---

[Skip to content](https://help.vquip.com/knowledge/how-can-i-check-which-policy-the-customer-purchased#main-content)

English

Show submenu for translations

[![20250220-vQuip-Animated Logo-Slow](https://help.vquip.com/hs-fs/hubfs/20250220-vQuip-Animated%20Logo-Slow.gif?width=500&height=281&name=20250220-vQuip-Animated%20Logo-Slow.gif)](https://www.vquip.com)

- [Tickets](https://22378832.hs-sites.com/tickets-view)
- [Sign out](https://22378832.hs-sites.com/_hcms/mem/logout)

Open main navigation

Close main navigation

- [Tickets](https://22378832.hs-sites.com/tickets-view)
- [Sign out](https://22378832.hs-sites.com/_hcms/mem/logout)
- English
  
  Show submenu for translations
- [Renters Insurance FAQ](https://vquip.com/insuranceFAQ/)

[Renters Insurance FAQ](https://vquip.com/insuranceFAQ/)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [vHelp Center](https://help.vquip.com/knowledge?hsLang=en)
2. [Insurance](https://help.vquip.com/knowledge/insurance?hsLang=en)
3. [FAQ's](https://help.vquip.com/knowledge/insurance?hsLang=en#faqs)

# How can I check which policy the customer purchased?

## You can easily check the insurance status and policy purchased on the vQuip app!

**Step 1:** Tap on the renter's name on the dashboard

![IMG\_7968](https://help.vquip.com/hs-fs/hubfs/IMG_7968.png?width=230&height=497&name=IMG_7968.png)

**Step 2:** Scroll to the bottom and tap "insurance status".

If the status says "none", that renter did not purchase a policy. If it says "pre-selected", they chose a policy during registration, but it hasn't been bound yet. If it says "purchased", they purchased and paid for a policy.

![IMG\_7969](https://help.vquip.com/hs-fs/hubfs/IMG_7969.png?width=238&height=515&name=IMG_7969.png)

**Step 3:** Open the drop down menu to see which policy was purchased. 

There are 3 policies: basic, standard, and comprehensive. The coverages and prices vary on your company's insurance configurations.

![IMG\_7970](https://help.vquip.com/hs-fs/hubfs/IMG_7970.png?width=231&height=500&name=IMG_7970.png)

 

- [Insurance](https://help.vquip.com/knowledge/insurance?hsLang=en#main-content)

    - [FAQ's](https://help.vquip.com/knowledge/insurance?hsLang=en#faqs)
    - [Damages](https://help.vquip.com/knowledge/insurance?hsLang=en#damages)
- [Mobile App](https://help.vquip.com/knowledge/mobile-app?hsLang=en#main-content)

    - [App Technical Issues](https://help.vquip.com/knowledge/mobile-app?hsLang=en#app-technical-issues)
    - [Reservation and Product Management](https://help.vquip.com/knowledge/mobile-app?hsLang=en#reservation-and-product-management)
    - [Manifest](https://help.vquip.com/knowledge/mobile-app?hsLang=en#manifest)
- [Web App](https://help.vquip.com/knowledge/web-app?hsLang=en#main-content)

    - [Bookings](https://help.vquip.com/knowledge/web-app?hsLang=en#bookings)

- Home
- Products
- Pricing
- Blog
- Company

[![Chill listening crop-3](https://help.vquip.com/hs-fs/hubfs/vquip-logo-rgb_horizontal-2c-1.png?width=93&height=24&name=vquip-logo-rgb_horizontal-2c-1.png "Chill listening crop-3")](http://vquip.com)

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2026, vQuip