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How to refund and close out a reservation?

To refund and cancel a reservation, follow these steps!

  1. Head to your Dashboard in your admin account
  2. Click 'Actions' on the reservation that you want to cancel and refund
  3. Click 'Refund & Cancel'
  4. You will be taken to a 'refund' page, where you will be able to issue partial or full refunds on each invoice that is tied to that reservation. 
  5. Click 'Calculate Refund' to add a refund item to the total refund
    1. If you want to customize the refund amount, click into the 'Refund Amount' field to update the amount being refunded
    2. The sales tax and fees get auto-calculated, so need to factor that into the partial refund amount!
  6. You can then see the 'Item' that you are refunding in the line item list
  7. When you are ready, click the 'Submit Refund' button in the bottom right!
  9. The reservation is now cancelled and refunded!