I keep getting an error code when payment is involved
Usually these errors are related to the customer's card they are attempting to use. Best practice is to suggest the renter try another card or check to make the information is being input correctly!
Please see our payment processor's key of error/decline codes! Simply look up the code that the system is giving you and read the description. This will give you more insight on why that error is triggering and what to tell the customer.
DOES THE CVV START WITH A '0'? IF SO, DO THE FOLLOWING:
Error F9901 = CVV starts with a ZERO
Workaround: Put a 1 in front of the CVV
Example: cvv IS 023 --> Input the cvv as: 1023
Our other most common decline codes are:
| D2002 | Suspected Card (pick-up, hot-card) | This credit card has been flagged for fraud. the merchant should call the number on the back of the card to obtain further instructions. Suspected card error occurs in the following scenarios: 1-The card is restricted by the issuer 2-Loss of card is reported 3-Theft of card is reported |
| D2005 | Invalid Card | The issuer/bank indicates that this card is invalid. |
| D2012 | Insufficient Funds | The credit limit for this account has exceeded, or the amount is not enough to perform the transaction. |
| D2011 | Expired Card | The card has expired. |
| D2020 | CVV2 verification failed | The V code provided is invalid or does not match what is on file and merchant set up for auto decline on CVV2 failure. |
| D2023 | Balance unavailable for inquiry | The balance cannot be validated. |
| D2026 | Do not honor | The transaction was declined by the issuer/bank. |
| D2027 | AVS and CVV2 failed | The address verification and V code verification failed and merchant set up for auto decline on AVS anc CVV2 failure. |
| D2028 | Invalid Date |
The credit card expiration date is invalid. Verify and re-enter the expiration date. |
| D2029 | Invalid Service / Suspected Fraud |
The transaction is declined by the issuer/bank. Call the 800 number on the back of the card for further detail from the card issuer. |
| D2032 | Cannot complete because of Violation |
The transaction cannot be completed because the credit card account has been flagged with a violation. |
| D2039 | Could Not Retrieve a Valid Card Number for Token |
Check the number is being input correctly or try another card |
If you are seeing a different error code please reach out to your vQuip Representative for more assistance!